Store Policies

Shipping
All Topdeck Hero shipping is done using Canada Post services.  Topdeck Hero takes responsibility for all orders arriving at the post office and to be shipped properly. Once given to Canada Post, Topdeck Hero is no longer responsible for any error made by Canada Post, not limited to lost mail, once orders have been sent. We strongly recommend the use of Tracked Shipping on all orders. Regular Ground options do not include any tracking or insurance.

International Shipping

For orders being sent outside of Canada, we are not responsible for the costs of potential customs fees that may be incurred once it reaches your country. We are also not responsible for any delays that may occur, if it is held in customs for any amount of time.

 

Pricing
Prices are at the sole discretion of Topdeck Hero Games’ administration and may vary without notice.  If you believe there is an error in our pricing and find a better deal elsewhere, feel free to contact us and we will do our best to be as competitive as possible, within reason. We will not price match cards from any other website that is currently offering a promotion on the card(s) chosen.

Store Limits
Our focus is our clients’ satisfaction and to make our product available to everyone. Therefore, following the limits of the game, only 4 copies of any given MTG Single with the same product name will be allowed in orders from a single client within a 24 hour period. While this is not automated, as it is impossible to manage with our current system due to the number of prints and conditions to track, TopdeckHero.com reserves the right to void and refund any quantity of items over the mentioned amount. Please refer to the refunds policy in this situation.  We will make exceptions with Basic Lands and other cards that override this rule of the game (AS Relentless Rats). This rule does not apply to Pokémon Singles.

Also, following WOTC policies, any Sealed Magic Products may only be shipped within Canada if the product has been in print for less than 2 years.


Taxes
Taxes will be adjusted and charged on checkout according to the selected shipping address for Canadian residents, following our Tax Table.  Without any shipping address available, taxes are calculated as if you were located in Quebec, Canada :

Province

PST %

GST %

HST %

Total %

Alberta

0.0%

5.0%

0.0%

5.0%

British Columbia

7.0%

5.0%

0.0%

12.0%

Manitoba

8.0%

5.0%

0.0%

13.0%

New Brunswick

0.0%

0.0%

15.0%

15.0%

Newfoundland And Labrador

0.0%

0.0%

15.0%

15.0%

Nova Scotia

0.0%

0.0%

15.0%

15.0%

Northwest Territories

0.0%

5.0%

0.0%

5.0%

Nunavut

0.0%

5.0%

0.0%

5.0%

Ontario

0.0%

0.0%

13.0%

13.0%

Prince Edward Island

0.0%

0.0%

15.0%

15.0%

Quebec

9.975%

5.0%

0.0%

14.975%

Saskatchewan

6.0%

5.0%

0.0%

11.0%

Yukon

0.0%

5.0%

0.0%

5.0%

Trading
All Buylist/Tradelist orders passed through our site will be reviewed and validated.

Please refer to our Trading page for our complete Trade Policy:
www.topdeckhero.com/tradelist

Store-Credit
Topdeck Hero's store credit is mostly available through our Tradelist.  As Topdeckhero always tries to give the best price for your cards, credit may only be spent on MTG, Pokémon and Flesh & Blood Singles as well as Constructed events.  Store-Credit cannot be used on any Sealed products, sealed tournaments (draft and sealed events), Topdeck Hero Series tournaments, or ANY ONGOING PROMOTION (this includes 10% discount token codes). 

We are simply trying to be fair, as many promotions can lead to our cards being bought-in for more than we are selling them.  We must put this policy in place to be able to offer the best value we can for our players.

As we are limited by our current system and can't have it limit the use of store credit, using store credit with any items or promotion for which the store-credit use is prohibited may result in the payment being refunded and the transaction being put on hold until a proper payment is made or if the client decides to void the order.

Pre-Order Policy

Pre-ordering upcoming products is highly encouraged to secure any quantities that you may need. Once paid in full, your pre-order is locked in and you are guaranteed to receive the product, unless third party actions force us to cancel. If your pre-order is not paid for, it is subject to price changes at the time of payment or even cancellation in the event of product delays or reduction of allocations from our suppliers. We strongly suggest that you pay for the order in full to guarantee the price and availability of the product. Make sure to think about your purchase before paying for it, a 10% cancellation fee will apply on any paid orders that will need to be reunded. This policy is in place due to high volume of cancellation experienced in the past years and administration fees relied to it.

Promotions
Promotions may not be combined. If this situation occurs, it may result in the payment being refunded and the transaction being put on hold until a proper payment is made or the client decides to void the order.

Our 10% off codes found on Tokens and Newsletters are usable ONLY on Magic and Pokemon Singles and only on the website. The order must be paid for online in order to use the discount code. Only one code at a time may be applied and the code is unavailable during ongoing sales.

Refunds

Refunds are possible on tracked shippings, for missing cards and for grading errors. If this happens, you can reach us by phone, Facebook or email.  We may ask you for additional documents such as pictures of the shipped cards or we may ask you to return the items before processing to refunds.  We'll notify you via e-mail of your refund once we've received and processed the necessary documents.  This process can take up to a week in addition to all shipping delays.  

 

Responsibility

Topdeck Hero is not responsible for any errors made by third party services.  This includes and is not limited to: Postal Services and Card Processing services. We will work with you at the best of our capacity for whatever situation linked to our services.