Store Policies

Shipping
Topdeck Hero is not responsible of any errors made by third party services.  This includes and is not limited to : Postal Services, Webmestre and Card Processing services.

Store
Prices are the sole discretion or Topdeck Hero Games administration and may varie without any notice.
Our focus is our clients and make our product available to them.  Therefore, following the limits of the game, only 4 copies of any given MTG Singles with the same product name will be allowed in orders of a single client within a 24 hour period.  While this is not automatised, TopdeckHero.com reserves the right to void and refund any quantity of items over that number. Please refer to the refunds policy in this situation.  We will do exceptions with : Relentless Rats and Shadowborn Appostle.  :)

Taxes
All item prices are plus taxes and calculated uppon checkout.  As we are located in Québec, Canada, the taxes should add up to a total of 14.975%.

Trade and credit
Topdeckhhero's store credit is mostly available through our Tradelist.  As Topdeckhero always tries to give the best price as trade value for your cards, credit will only be allowed to be spent on regular priced items or daily deals.  We are simply trying to be fair as many promotions can lead in our cards being bought-in for more than we are selling them out.  As we understand this policy can be disapointing, we have to put it in place in order to be able to offer, what we think, is the best value we can for our players. As we can't have our actual system limit the usage of store credit,  using store credit with any coupon codes or online special sells reduction may result in the payment being refunded and the transaction being put on hold until a proper payment is done or client decides to void it.

Coupons and deals
As Topdeckhero always tries to give the best price for your cards, coupons and deals, at the exception of shipping reduction, may not be combined.  As we can't have our actual system limit the usage of coupons to regular priced items,  using coupons on any on going promotion (where price has been lowered from MSRP) may result in the payment being refunded and the transaction being put on hold until a proper payment is done or client decides to void it.

Returns
 
You may return most new, unopened items sold and fulfilled by Topdeckhero.com within 14 days of delivery. For MTG Singles, we will only accept returns in case of errors on the product, quantity, condition or variants, with picture proof uppon arrival of the product.  We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Refunds 
Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper. In many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper and the time it takes us to process your return once we receive it. We'll notify you via e-mail of your refund once we've received and processed the returned item.  All refunds are made in form of store credit.Shipping

Responsibility
Topdeck Hero is not responsible of any errors made by third party services.  This includes and is not limited to : Postal Services and Card Processing services.